Patient Information

Practice hours

Monday – Friday: 8:45AM to 5.00PM

Important

Please alert our receptionists if you have recently travelled overseas or interstate, and you have a fever, coughing/sneezing, sore throat or breathing difficulties, or if you have been in contact with a person who has coronavirus or is suspected of having coronavirus.

If you feel unwell, please do not enter our practice until you have spoken to an Articulated Health receptionist or nurse.

If you suspect you may have the novel coronavirus, please call the dedicated hotline on 1800 675 398 before visiting the practice.

Your First Appointment

Please arrive 15 minutes prior to your first appointment to allow completion of relevant documentation and for the Articulated Health nurse to complete your preliminary assessment. Please wear a mask and provide proof of vaccination status.

Please bring the following to your appointment:

• Your Medicare card.

• Your referral letter from your GP.

• Medications, or a list of your current medications/supplements/allergies.

• Recent x-rays, or other relevant imaging studies.

• Any other relevant information (e.g other specialist reports).

• If your condition is a WorkSafe or TAC matter, you must bring all correspondence / certificates in addition to your claim number. We will invoice these agencies directly if your claim has been fully accepted and is current.

• Private health insurance details.

• If an interpreter is required, please advise our reception staff prior to your appointment, on (03) 8849 0321 or contact us.

What to expect

Once you have been referred for assessment of a rheumatological health or skin condition, your referral will be triaged and an appointment will be offered to you at the earliest possible time. Prior to your appointment, our practice nurse will contact you to collect information and undertake a preliminary assessment. This will include:

• Checking your current medications / allergies / supplements.

• Collating your current medical and surgical history.

• Checking relevant pathology and radiology results.

• Requesting other relevant specialist reports.

At your first appointment, our practice nurse will undertake a clinical assessment. You will then have a comprehensive consultation with your Rheumatologist or Dermatologist and together we will develop your personalised management plan.

During this time of uncertainty during Covid 19, Telehealth appointments are offered if required.

Payment

Payment in full is required on the day of service. We can submit your Medicare or Private Health Insurance claim for you.

If you are travelling a long distance to your appointment with us, you may be eligible for assistance with travel and accommodation expenses under the Victorian Patient Transport Assistance Scheme (VPTAS).

Cancellation Policy

If you are unable to attend for a scheduled appointment, please contact us at least 48 hours before your scheduled appointment to cancel or change your appointment time. A fee may be charged for failure to attend or cancellation at short notice. (Please note, this fee does not attract a Medicare rebate).